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Tourist
Posts: 2

Can't sign in to gopro plus account and discount not applied

[ New ]
I'm not able to sign in to the gopro plus account and therefore not able to get the discount.

Accepted Solutions
GoPro
Posts: 19,223

Re: Can't sign in to gopro plus account and discount not applied

[ New ]

Hello, @bruciem1. We used the email address in your Hub profile and we see that you have an active GoPro Subscription. 

 

What do you get when you log into plus.gopro.com? A screenshot of any error message or notification (If any) will be helpful. 

 

Also, which items were you trying to purchase? Do you see the items on this list? Which country are you ordering from? Could there be other promotions or discounts in the same order that could be overriding that of the PLUS discount? Please post a screenshot of your cart that shows the discount not being applied. 

 

These details will help us isolate the issue. We hope to hear back from you. 

View solution in original post


All Replies
GoPro
Posts: 19,223

Re: Can't sign in to gopro plus account and discount not applied

[ New ]

Hello, @bruciem1. We used the email address in your Hub profile and we see that you have an active GoPro Subscription. 

 

What do you get when you log into plus.gopro.com? A screenshot of any error message or notification (If any) will be helpful. 

 

Also, which items were you trying to purchase? Do you see the items on this list? Which country are you ordering from? Could there be other promotions or discounts in the same order that could be overriding that of the PLUS discount? Please post a screenshot of your cart that shows the discount not being applied. 

 

These details will help us isolate the issue. We hope to hear back from you.