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Tourist
Posts: 2

Can't contact Support + Order Delay

[ New ]

Hello,

I made an order of some accessories for my upcoming vacation. The site said 2-3 days delivery time to Greece. I ordered the accessories at 14/8 and i realized that UPS is going to deliver on Friday 21/8. So it's not 3 days. The big issue is that on Friday 21 i will be already in vacation. I am trying to contact support 3 days and no way to reach them even with a scheduled call back or whatever. So it supposed that we are plus customers and we pay for extra services like 24/7 support. So where is the support when we need them? As i see a lot of customers have the same issue. I guess GoPro has to find a solution asap.

GoPro
Posts: 18,696

Re: Can't contact Support + Order Delay

[ New ]

Hello, @dafy1991. We see your callback request in the queue. Our team is currently working through a high volume of contacts so our response time may be slightly longer than usual. Rest assured, we'll follow up with you as soon as possible.