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Tourist
Posts: 3

Can't Even Sign Up

[ New ]

I keep getting the "Response code 51c" every time I put my credit card info in and it tells me I need to contact customer support. I'm literally trying to sign up for this so I can use the online chat option. I can't call because I only use wifi, I don't have a phone number.


Accepted Solutions
GoPro
Posts: 6,097

Re: Can't Even Sign Up

[ New ]

Hi @toilet55,

 

Sorry to know that.

 

Please make sure that your GoPro account info matches your card information.

Also you may contact customer support through chat. 

https://gopro.com/help/ContactUs

 

Just make sure to change your Country / language to English US. 

 

Regards,

-Jay 

View solution in original post


All Replies
GoPro
Posts: 6,097

Re: Can't Even Sign Up

[ New ]

Hi @toilet55,

 

Sorry to know that.

 

Please make sure that your GoPro account info matches your card information.

Also you may contact customer support through chat. 

https://gopro.com/help/ContactUs

 

Just make sure to change your Country / language to English US. 

 

Regards,

-Jay