Camera gopro8 black in tilt [ New ]

[vitor27836]

Salve,

la mia gopro, acuistata il 12.03.2020 presso FUST, non registrava audio, poi teneva un freezframe in accensione, sono riuscito a fare un rest factory, ma ora non si accende nemmeno più...

[aragon1006 · Accepted solution]

Hi @vitor27836

If you haven't yet, please run a manual update. See https://gopro.com/en/us/update/hero8-black

Once the update is completed, reset your camera to its factory settings.

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

Let them know of the troubleshooting steps taken.

Thanks!

Ej

[aragon1006]

Hi @vitor27836

Take the SD card and the battery out, plug the camera directly to a power source and see if it turns on.

You may also refer to HERO8 Black - Will Not Power On

Let us know how it goes.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

Thanks!

Ej

[vitor27836]

Hi,

thanks so much, it does switch on, but the second time not anymore, then I have to press the two botton... where shall I sent back the camera? goproplus it's also an insurance right?

Thanks, vito

[aragon1006 · Accepted solution]

Hi @vitor27836

If you haven't yet, please run a manual update. See https://gopro.com/en/us/update/hero8-black

Once the update is completed, reset your camera to its factory settings.

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

Let them know of the troubleshooting steps taken.

Thanks!

Ej