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Tourist
Posts: 2
Accepted Solution

Camera gopro8 black in tilt

Salve,

 

la mia gopro, acuistata il 12.03.2020 presso FUST, non registrava audio, poi teneva un freezframe in accensione, sono riuscito a fare un rest factory, ma ora non si accende nemmeno più...


Accepted Solutions
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GoPro
Posts: 19,618

Re: Camera gopro8 black in tilt

Hi @vitor27836

 

If you haven't yet, please run a manual update. See https://gopro.com/en/us/update/hero8-black

Once the update is completed, reset your camera to its factory settings.


If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

Let them know of the troubleshooting steps taken.

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 19,618

Re: Camera gopro8 black in tilt

Hi @vitor27836

 

Take the SD card and the battery out, plug the camera directly to a power source and see if it turns on.

You may also refer to HERO8 Black - Will Not Power On

 

Let us know how it goes.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

 

Thanks!

Ej

 

 

Highlighted
Tourist
Posts: 2

Re: Camera gopro8 black in tilt

Hi,

 

thanks so much, it does switch on, but the second time not anymore, then I have to press the two botton... where shall I sent back the camera? goproplus it's also an insurance right?

 

Thanks, vito

Highlighted
GoPro
Posts: 19,618

Re: Camera gopro8 black in tilt

Hi @vitor27836

 

If you haven't yet, please run a manual update. See https://gopro.com/en/us/update/hero8-black

Once the update is completed, reset your camera to its factory settings.


If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

Let them know of the troubleshooting steps taken.

 

Thanks!

Ej