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02-10-2020
02:54 AM
- last edited on
02-10-2020
11:00 AM
by
aragon1006
Brand new HERO 8 leaked while on vacation, can we exchange it at a shop here in Bonaire
[ New ]We bought GoPro Plus and a new Hero 8 for this trip.
Our brand new HERO 8 leaked/broke on a scuba dive while on vacation, can we exchange it at a shop here in Bonaire?
We can't wait on shipping, etc.
Or plan B
Can we buy another here and then return the broken one when we get home for a refund? We don't need two cameras.
This shop carries Hero 8, most other don't
Buddy Dive
6 ***************
+599 *******
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02-10-2020 10:59 AM
Re: Brand new HERO 8 leaked while on vacation, can we exchange it at a shop here in Bonaire
[ New ]Hi @zippyskippy
Let our Support Team take a look at what happened.
Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.
Please have your camera's serial number and proof of purchase ready.
Thanks!
Ej
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02-10-2020 06:03 PM
Re: Brand new HERO 8 leaked while on vacation, can we exchange it at a shop here in Bonaire
[ New ]Thank you... this post was a last resort actually. I've already filled out the form and sent an email, but I didn't get a reply or a confirmation email. Can you please forward with urgency.
Also, I called the 800 customer service number and it only refers me back to this site. Very annoying.
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02-11-2020 03:11 PM
Re: Brand new HERO 8 leaked while on vacation, can we exchange it at a shop here in Bonaire
[ New ]Ej,
I recently discovered why the form for chat/return call fails... it says at the top of the page and out of view
Invalid Captcha. Please retry. |
I'm using Chrome. There's no manual Captcha on the page. I'm a developer. ... and so, your 800 number sends me to your site. You ignore my emails to support@gopro.com and your site won't allow me to create a ticket. This forum is my only access to customer support.
Please confirm
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02-11-2020 05:35 PM
Re: Brand new HERO 8 leaked while on vacation, can we exchange it at a shop here in Bonaire
[ New ]@zippyskippy, we currently do not have active email support as it has long been discontinued. Our Support Team can be contacted through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.
If you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference.
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02-11-2020
06:35 PM
- last edited on
05-15-2020
01:05 AM
by
mariustanya
Re: Brand new HERO 8 leaked while on vacation, can we exchange it at a shop here in Bonaire
[ New ]Thanks for the reply.
I've tried both on that form and the captcha continues to fail.
So, can you please get me a reply here and/or send me an email
my SN C333 xxx
Order # NA02063261
Order Placed: Nov 25, 2019
Here's the request again...
Our brand new HERO 8 leaked/broke on a scuba dive while on vacation, can we exchange it at a shop here in Bonaire?
We can't wait on shipping, etc.
Or plan B
Can we buy another here and then return the broken one when we get home for a refund? We don't need two cameras.
This shop carries Hero 8, most other don't
Buddy Dive
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02-12-2020 01:24 PM
Re: Brand new HERO 8 leaked while on vacation, can we exchange it at a shop here in Bonaire
[ New ]Hi @zippyskippy
Unfortunately we are not able to assist you with your concern here in the Support Hub.
I have just initiated a chat session to test and I was able to get through.
I was also able to log a callback request.
Thanks!
Ej
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02-12-2020 03:13 PM
Re: Brand new HERO 8 leaked while on vacation, can we exchange it at a shop here in Bonaire
[ New ]That's funny. I didn't presume it was broken for everybody. I asked you to forward my request for me since for some reason it doesn't work for me here in Bonaire.
Will you do that please?