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Sightseer
Posts: 2

Bought GoPro subscription in Apple App Store but can't link to my account

[ New ]

I bought an annual subscription in the app store on Jan 30.  When I use the GoPro app on my phone, iPad or the web interface on my Mac it prompts me to subscribe; no choice to just log in.  If I hit the subscribe button then it tells me there's already a subscription using that email (yes, there is!).  So how do I get my app to recognize that I have a subscription so I can't set up auto upload to the cloud for storage?

GoPro
Posts: 24,442

Re: Bought GoPro subscription in Apple App Store but can't link to my account

[ New ]

Hi @ellefritz

 

If you have subscribed through iTunes, see if you might have chosen  “Hide my Email” when you subscribed. Try the following steps: 


1. From the iOS Device, go to Settings App > Tap your Name Apple ID
2. Select Password & Security
3. Under Sign in with Apple ID, choose “Apps Using Apple ID”
4. Choose GoPro
5. You will see under “Hide my Email,” This App Received shows a privaterelay.appleid.com domain. 

This will become the email address for your Subscription.

 

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Bought GoPro subscription in Apple App Store but can't link to my account

[ New ]

I'm totally confused then and maybe I should terminate that subscription and start another with my normal email address.

 

When I try to log in with the email address using the privaterelay domain I don't have a password there so I can't get in; doing the Forgot password thing says it will send a reset link to the privaterelay email address which I can't access. 

 

My other GoPro stuff is set up with another email address, aren't I better now to terminate the subscription through the Apple App Store (Can I?) and set up a new one on your website with my usual email address?

Frustrating.

GoPro
Posts: 24,442

Re: Bought GoPro subscription in Apple App Store but can't link to my account

[ New ]

Hi @ellefritz

 

It will be best to reach out to Support to have this checked further.

Please submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej