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Tourist
Posts: 3

Billing!

[ New ]

I have updated my billing account yet you still ask me to update my details???


Accepted Solutions
GoPro
Posts: 12,613

Re: Billing!

[ New ]

@mepppz, there might have been some error with the card used. Please contact our Support Team through https://gopro.com/help/ContactUs for further assistance.

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GoPro
Posts: 18,440

Re: Billing!

[ New ]

Hello @mepppz. Is the request to update your details associated with a GoPro PLUS membership, the use of an app, or an order? It would be best to connect with our Support team so they can have this sorted out. You can reach them through https://gopro.com/help/ContactUs . 

Tourist
Posts: 3

Re: Billing!

[ New ]

Yes I have a plus account with a billing issue that I have resolved today. Yet you keep asking me to update these same details. Also my account is not in sinc btween my computer login and my mobile login, yet this is the same account???

 

 

Tourist
Posts: 3

Re: Billing!

[ New ]
Yes I have a plus account with a billing issue that I have resolved today. Yet you keep asking me to update these same details. Also my account is not in sinc btween my computer login and my mobile login, yet this is the same account???
GoPro
Posts: 12,613

Re: Billing!

[ New ]

@mepppz, there might have been some error with the card used. Please contact our Support Team through https://gopro.com/help/ContactUs for further assistance.