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Tourist
Posts: 2

Batterie défectueuse

[ New ]
Bonjour 
 
Suite à la réception de ma commande, je vous informe les deux batteries est inutilisable (impossible de les charger, alors que je les ai charger 2 fois au paravant et elles fonctionnaint parfaitement)
Merci de bien vouloir m'indiquer les modalités d'échange pour cet article défectueux 
 
Bien cordialement 
Mr. LEVET

Accepted Solutions
GoPro
Posts: 30,862

Re: Batterie défectueuse

[ New ]

Hi @mrmatlise

 

Sorry for any trouble caused.

Are you charging them in the camera or through a charger?

Have you tried using a different cable/adapter?

 

Please reach out to Support to have this checked further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 30,862

Re: Batterie défectueuse

[ New ]

Hi @mrmatlise

 

Sorry for any trouble caused.

Are you charging them in the camera or through a charger?

Have you tried using a different cable/adapter?

 

Please reach out to Support to have this checked further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej