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Tourist
Posts: 1

Already a subscriber and ordered Hero 9

[ New ]
Hi,
I've many of exciting subscribers having issues. Here is mine.
I placed the order for a Hero9 and I was charged $349 before tax. Is that the right price for current subscribers? What's the $100 discount people are talking about?

Accepted Solutions
GoPro
Posts: 29,699

Re: Already a subscriber and ordered Hero 9

[ New ]

Hello @paddymcgibbon

 

The bundle promo that includes a 1-year subscription to GoPro does not apply to existing subscribers.

Since you have updated your subscription, the charge of $50 will cover the subscription charges until next year.

 

Thanks!
Ej

View solution in original post


All Replies
GoPro Community Manager
Posts: 7,799

Re: Already a subscriber and ordered Hero 9

[ New ]

If you're already subscribed, you should be eligible for the $100 off offer. The full retail price of the HERO9 Black is $449.99, so the price you're seeing would be the discounted price.

Hiker
Posts: 12

Re: Already a subscriber and ordered Hero 9

[ New ]

I've just had to accept the fact that no one at GoPro knows how to use a calculator.  

 

**HERE'S THE ISSUE** When a current subscriber orders a Hero9, it shows in the cart as $299.99.  Then it also shows the subscription for $49.99.  Then when you put in your account login information and it sees that you are already a subscriber, it removes the $49.99 subscription and changes the price of the Hero9 to $349. What?!?!?!?!

 

I've talked to 3 support techs and all 3 kept telling me, "Yes, but as a subscriber, you got the $100 discount off of the retrail price of $449.99"  Now, I never claimed to be a mathemtician, but clearly, they think I'm stupid!

 

So as a loyal subscriber, I went ahead and bought the Hero9 and I paid the same price as someone who wasn't a subscriber.  The only difference is, I didn't get a year of subscription included with my purchase.  THEN... cooincidentally, today my $50 annual subscription payment came due.  So my net payment on the whole thing was $50 more than someone who wasn't a subscriber.  Makes no sense.

 

Can someone at GoPro please explain the math to me?  I'm not the only one with this question.

GoPro
Posts: 29,699

Re: Already a subscriber and ordered Hero 9

[ New ]

Hello @paddymcgibbon

 

The bundle promo that includes a 1-year subscription to GoPro does not apply to existing subscribers.

Since you have updated your subscription, the charge of $50 will cover the subscription charges until next year.

 

Thanks!
Ej