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Sightseer
Posts: 1

All GoPro associated Apps crash when exporting video to Photo Library or anywhere else

[ New ]

This is super frustrating. The GoPro app crashes and is not able to export or share the final video after spending hours on making it. App just crashes with no feedback. Tried making using the Quik app and it crashes as soon as I select the clips to make the video. Cannot figure this out. Tried restarting the app, re connecting the gopro. reinstalling the app's... nothing seem to fix this. Im using GoPro 8 Black and video format is 4k at 30fps Wide.

 

Please help!!!!!


Accepted Solutions
GoPro Community Manager
Posts: 7,799

Re: All GoPro associated Apps crash when exporting video to Photo Library or anywhere else

[ New ]

We have some tips at https://gopro.com/help/articles/solutions_troubleshooting/How-to-Resolve-GoPro-App-Crashing-or-Freez... that may help. These issues are often linked to not being on the latest version of the app or running out of memory that's needed to process the edit. If these are not the reason, our team at https://gopro.com/help/ContactUs can do some additional troubleshooting with you.

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All Replies
GoPro Community Manager
Posts: 7,799

Re: All GoPro associated Apps crash when exporting video to Photo Library or anywhere else

[ New ]

We have some tips at https://gopro.com/help/articles/solutions_troubleshooting/How-to-Resolve-GoPro-App-Crashing-or-Freez... that may help. These issues are often linked to not being on the latest version of the app or running out of memory that's needed to process the edit. If these are not the reason, our team at https://gopro.com/help/ContactUs can do some additional troubleshooting with you.