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Tourist
Posts: 20

Accidentally deleted video from cloud and can’t reupload

[ New ]
I accidentally deleted a video just now from the cloud as it appeared to be a duplicate in the app but wasn’t. I still have to on my camera but it says nothing to upload when I try to send it again. Can you please help? Video from 6/26/21.
GoPro
Posts: 30,906

Re: Accidentally deleted video from cloud and can’t reupload

[ New ]

Hi @fireyhill82450

 

Can you please check if the file is stuck on upload? Manage Upload Page in Media Library 

If not try a manual upload. Sign via gopro.com/login then select Add Media.


Thanks!

Ej

 

Tourist
Posts: 20

Re: Accidentally deleted video from cloud and can’t reupload

[ New ]
It’s not stuck. The upload process completed but due to a glitch in the app I thought one video uploaded twice so I deleted it. Now when I try to upload it again from the camera it says no new media. Manual upload is what I’ve been trying.
Tourist
Posts: 20

Re: Accidentally deleted video from cloud and can’t reupload

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It resides on the camera so not sure how to add it via the website.
GoPro
Posts: 30,906

Re: Accidentally deleted video from cloud and can’t reupload

[ New ]

Hi @fireyhill82450

 

Try saving the file locally on a computer.

Sign in via gopro.com/login

Then choose Add Media.

 

Let us know how ti goes.

 

Thanks!

Ej

Tourist
Posts: 20

Re: Accidentally deleted video from cloud and can’t reupload

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This worked but instead of uploading one video it uploaded it into like 8 8-minute videos. How can I get them into one video like they normally upload?
GoPro
Posts: 21,087

Re: Accidentally deleted video from cloud and can’t reupload

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Hello, @fireyhill82450. Only when files are auto-uploaded to the cloud (with the camera as a hub) can they be saved as one file. When manually uploaded or uploaded via Quik app on mobile, the files are chaptered and are uploaded as-is. 

Tourist
Posts: 20

Re: Accidentally deleted video from cloud and can’t reupload

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Ok then this solution is less than helpful. How can I upload the file from my camera again?
GoPro
Posts: 21,087

Re: Accidentally deleted video from cloud and can’t reupload

[ New ]

If you have not done an auto upload yet, you may do so following the steps at Auto Upload Your Footage To The Cloud. This is considering that you have uploaded your media via the app initially according to the description in the above posts. 

Tourist
Posts: 20

Re: Accidentally deleted video from cloud and can’t reupload

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My original upload was auto and it won’t upload again.
GoPro
Posts: 15,698

Re: Accidentally deleted video from cloud and can’t reupload

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Sorry to hear you've been experiencing issues with the cloud upload, @fireyhill82450. To make the Auto Upload working, we have some suggestions here Common Auto Upload Issues that you can try. We appreciate you working through these troubleshooting steps. Let us know if anything else comes up.