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Tourist
Posts: 3

2 Factory Authorization problems

[ New ]

Hello,

 

I have reset my password a few times and then tred to login to your website.  After logining in a get the screen that tells me to enter the 2fa code that is sent to my cell phone.  Only problem is that i never get the text message.  I checked all of my phone messages and I am receiving texts from others but not from you.

 

Can you help me out ?

 

many thanks,

 

Paul

 

GoPro
Posts: 14,275

Re: 2 Factory Authorization problems

[ New ]

Hello @hardycave38460. Please try to restart your phone and retry to see if there will be a verification message. If the issue persists, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

 

Note: Your post has been edited to remove personal contact information for security purposes.