2 weeks ago - last edited 2 weeks ago by aenriquez
2 Factory Authorization problems[ New ]
I have reset my password a few times and then tred to login to your website. After logining in a get the screen that tells me to enter the 2fa code that is sent to my cell phone. Only problem is that i never get the text message. I checked all of my phone messages and I am receiving texts from others but not from you.
Can you help me out ?
2 weeks ago
Re: 2 Factory Authorization problems[ New ]
Hello @hardycave38460. Please try to restart your phone and retry to see if there will be a verification message. If the issue persists, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.
Note: Your post has been edited to remove personal contact information for security purposes.