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Tourist
Posts: 2

1月1日にGopro9を注文しましたがその後発送がどうなっているのかわかりません 注文No.はMU-00722303です。

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1月1日にGopro9を注文しましたがその後発送がどうなっているのかわかりません 注文No.はMU-00722303です。

Hiker
Posts: 27

Re: 1月1日にGopro9を注文しましたがその後発送がどうなっているのかわかりません 注文No.はMU-00722303です。

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It came to me mail that you send me the hero 9 from US. why US? i order it from Netherlands. if it come from US i will pay castoms.
t is a pity what is happening with Gopro. I paid 380 € for the gopro 9 together with subsciption. has not been shipped yet, and I do not receive any updates from anyone. For a serious company all this is unacceptable. I will do this every day until someone answers me to send me the order. I have ordered binoculars from your website many times and I had no problem. I have the camera 1, 3, 7 which I sold to get the 9. Please someone answer me.

i bay something, just plece do your job.

 

Order # MP-04572264
after order #SO-4451392
Case Number is 09036859.

GoPro
Posts: 27,018

Re: 1月1日にGopro9を注文しましたがその後発送がどうなっているのかわかりません 注文No.はMU-00722303です。

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Hi @snowybeach77062

 

Sorry for the delay in getting back to you.

Based on the tracking number, the order has been delivered.

 

If you haven't received it yet, please check within the household if someone else might have received it for you.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

Thanks!

Ej

GoPro
Posts: 14,088

Re: 1月1日にGopro9を注文しましたがその後発送がどうなっているのかわかりません 注文No.はMU-00722303です。

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@circuscamino, upon checking on your Support case, our Support Team tried to contact you to no avail. Apologies for the inconvenience. Please make sure that your network/phone doesn't block unknown calls.

 

Kindly submit another request through https://gopro.com/help/ContactUs. Once on the page, fill out the form and you will be given an option to initiate a chat conversation or to request a callback. Be sure to put in your best contact number on the form.

 

You may also try initiating a chat session. 

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that your browser isn't blocking cookies and the pop-up blocker should be disabled. If you run across issues, there are some suggestions provided by a Hub member in this thread that might help.

Nomad
Posts: 132

Re: 1月1日にGopro9を注文しましたがその後発送がどうなっているのかわかりません 注文No.はMU-00722303です。

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Your not the only one. I ordered from Netherlands also, and it was shipped from Eindhoven, but end up in the own hands of UPS Driver (stolen). They let me wait weeks for a research of UPS, and i still have nothing.

 

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Ik hoop voor je dat je spullen nog krijgt. Ik ga een claim indienen.

Tourist
Posts: 2

Re: 1月1日にGopro9を注文しましたがその後発送がどうなっているのかわかりません 注文No.はMU-00722303です。

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無事にGoProは届いております。
ありがとうございました。
Hiker
Posts: 27

Re: 1月1日にGopro9を注文しましたがその後発送がどうなっているのかわかりません 注文No.はMU-00722303です。

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After one day the replay and they send me the Gopro 9. now is here. i wiil go to take it from courier.

Hiker
Posts: 27

Re: 1月1日にGopro9を注文しましたがその後発送がどうなっているのかわかりません 注文No.はMU-00722303です。

[ New ]
After one day the replay and they send me the Gopro 9. now is here. i wiil go to take it from courier.
Nomad
Posts: 132

Re: 1月1日にGopro9を注文しましたがその後発送がどうなっているのかわかりません 注文No.はMU-00722303です。

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Lucky you. 

 

I have still nothing. Still in research. Getting the same answer for over 1.5 week now. Kinda tired of this waiting.

Hiker
Posts: 27

Re: 1月1日にGopro9を注文しましたがその後発送がどうなっているのかわかりません 注文No.はMU-00722303です。

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I never had some promplem with gopro all these wears. For sour gopro should invest in the support team, because it is unacceptable not to respond in time to the messages of its customers.

Tourist
Posts: 5

Re: 1月1日にGopro9を注文しましたがその後発送がどうなっているのかわかりません 注文No.はMU-00722303です。

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I canceled my subscription and I wonder when the money will be returned to me?

Order # NA02986130
Order Placed: Jan 10, 2021
Hiker
Posts: 27

Re: 1月1日にGopro9を注文しましたがその後発送がどうなっているのかわかりません 注文No.はMU-00722303です。

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a guy that I met, was the same situation, he took the money after 3 weeks

Nomad
Posts: 132

Re: 1月1日にGopro9を注文しましたがその後発送がどうなっているのかわかりません 注文No.はMU-00722303です。

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Pfff, and i wanted it on 30 december :(. Wanted to record the fireworks in our town, and so manny other things. Missed it all.

GoPro
Posts: 27,018

Re: 1月1日にGopro9を注文しましたがその後発送がどうなっているのかわかりません 注文No.はMU-00722303です。

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Hi @9giorgi9

 

Order and refund related concerns are best handled by our Support Team.
You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej