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Tourist
Posts: 2

データ復元

[ New ]

クラウドに保存していたデータを誤って削除してしまいました。

復元する方法はないでしょうか?

 


Accepted Solutions
GoPro
Posts: 15,948

Re: データ復元

[ New ]

@deftexpert57366, sorry to hear about what happened. When files are deleted off the cloud storage, and they're no longer saved in Quik for Desktop/computer or in the SD card, there's no other way to recover the media.

If the SD card hasn't been formatted yet, you may try to recover the media files from the SD card. However, we do not have any preferred methods of data recovery as this may vary from SD card manufacturers of the preferred methods for recovering your data. You may be able to perform a Google search to find various data recovery options to recover the footage that had been lost. Yet, please do your research on whichever data recovery software is best for you as it may require activation of the software and there may be varying costs. 

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All Replies
GoPro
Posts: 32,049

Re: データ復元

[ New ]

Hi @deftexpert57366

 

Is there a chance you still have the files saved on your computer/SD card or the GoPro app.

 

Thanks!

Ej

Tourist
Posts: 2

Re: データ復元

[ New ]

コメントありがとうございます。

 

残念ながら、コンピューター、SDカード、GoProアプリにはファイルは残っていません。

 

GoPro
Posts: 15,948

Re: データ復元

[ New ]

@deftexpert57366, sorry to hear about what happened. When files are deleted off the cloud storage, and they're no longer saved in Quik for Desktop/computer or in the SD card, there's no other way to recover the media.

If the SD card hasn't been formatted yet, you may try to recover the media files from the SD card. However, we do not have any preferred methods of data recovery as this may vary from SD card manufacturers of the preferred methods for recovering your data. You may be able to perform a Google search to find various data recovery options to recover the footage that had been lost. Yet, please do your research on whichever data recovery software is best for you as it may require activation of the software and there may be varying costs.