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Hiker
Posts: 11

サブスクリプション

サブスクリプション込みで購入したのにサブスクリプションが使えない。
かれこれ1ヶ月以上連絡待ってます。
至急連絡下さい。
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GoPro
Posts: 16,022

Re: サブスクリプション

Hello, @activetree51880. Using the email address associated with your Hub profile, we were able to pull up a record of a Subscription for you. The Subscription though shows cancelled and has been done through iTunes. Have you been able to check with Apple Support regarding the cancelled subscription? 

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Hiker
Posts: 11

Re: サブスクリプション

でしたらまたサブスクリプションを更新したら大丈夫なんですか?
その際、料金は発生しませんか?
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GoPro
Posts: 16,022

Re: サブスクリプション

Subscription renewals are charged. If this is in relation to a previous case, it would be best to get in touch with Support for more direct assistance. 

 

To connect with them, please submit a contact request through https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 


Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. 

 

If chat does not work, you may submit a callback request. If you get the Captcha error or any error, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser. 

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Hiker
Posts: 11

Re: サブスクリプション

何回も問い合わせしてますが連絡きません。
チャットも繋がりません。
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GoPro
Posts: 16,022

Re: サブスクリプション

We'd be glad to check on it with Support. Is there a case number that we can use as a reference? Thanks!

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Hiker
Posts: 11

Re: サブスクリプション

ケース番号は分かりませんが本日の9時過ぎ頃問い合わせをしています。
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GoPro
Posts: 9,742

Re: サブスクリプション

@activetree51880, we see an open ticket with your most recent contact request. Our Support Team tried to contact you to no avail. Please make sure that your phone/network doesn't block unknown calls. One of our Support representatives will try to contact you again as soon as they're available. Thanks!