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Sightseer
Posts: 1

Подписка не оформляется

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Пытаюсь оформить подписку уже несколько дней в путешествии, память на телефоне уже закончилась, облако не работает. При оформлении подписки на облако пишет не доступно в данном регионе. Очень нуждаюсь в решении данной проблемы.!
37260C16-9AFF-4BEF-9A15-47005899F982.png
Tourist
Posts: 2

Re: Подписка не оформляется

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У меня такая же проблема. Покупал камеру на официальном сайте в америке набор GoPro bundle (с годовой подпиской). А эту подписку не вижу нигде, только предложения купить её. До поддержки не достучусь.

GoPro
Posts: 30,743

Re: Подписка не оформляется

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Hi @elnur163 @kotovod

 

We were not able to pull a subscription using the email address on your Hub profiles.

Is there a chance a different email was used?

You may also check if a relay email has been selected:
1. From the iOS Device, go to Settings App > Tap your Name Apple ID
2. Select Password & Security
3. Sign in with your Apple ID, then choose “Apps Using Apple ID”
4. Choose GoPro
5. You will see under “Hide my Email,” This App Received shows a privaterelay.appleid.com domain. 
This will become the email address for your subscription. Let us know how it goes.

 

Thanks!
Ej

 

 

Tourist
Posts: 2

Re: Подписка не оформляется

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I can't see this item menu in my iPhone —“Apps Using Apple ID” (point 3)

Of course, I was authorized by Apple in GoPro Quick.

 


@aragon1006  написал (-а):

Hi @elnur163 @kotovod

 

We were not able to pull a subscription using the email address on your Hub profiles.

Is there a chance a different email was used?

You may also check if a relay email has been selected:
1. From the iOS Device, go to Settings App > Tap your Name Apple ID
2. Select Password & Security
3. Sign in with your Apple ID, then choose “Apps Using Apple ID”
4. Choose GoPro
5. You will see under “Hide my Email,” This App Received shows a privaterelay.appleid.com domain. 
This will become the email address for your subscription. Let us know how it goes.

 

Thanks!
Ej

 

 




GoPro
Posts: 21,060

Re: Подписка не оформляется

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Hello, @kotovod. Please see attached image for a sample.

 

 

 

Sightseer
Posts: 3

Re: Подписка не оформляется

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Good