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Sightseer
Posts: 1
Accepted Solution

wifi remote update

HI, I have an WiFi remote at home from some time received for Christmas gift.I never used it as it does not connect with my Hero 5 Black.

It run FW 2.2.1 and I read that should be updated to 2.2.7 to be able to connect to the Camera. Can you please provide me the tool to do that, I'm not keen to download it from some suspicous internet site, I'm sure that Go Pro offering such genuine products will be the best place to get it and keep my product in good shape.


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GoPro
Posts: 8,948

Re: wifi remote update

Hello @berniefernie

 

Thank you for reaching out. Since updating the remote control requires the GoPro Studio application which has already been retired, our Support team will be able to assist you with this process. You can contact them by calling or initiating a chat through https://gopro.com/help/ContactUs . Let us know how it works out. 

 

Best regards, 
Marius

 

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All Replies
GoPro
Posts: 8,948

Re: wifi remote update

Hello @berniefernie

 

Thank you for reaching out. Since updating the remote control requires the GoPro Studio application which has already been retired, our Support team will be able to assist you with this process. You can contact them by calling or initiating a chat through https://gopro.com/help/ContactUs . Let us know how it works out. 

 

Best regards, 
Marius