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Sightseer
Posts: 1

wifi Bacpac not recognized by gopro

Hey all. I am really new to gopro so be gentle.

 

I purchased a gopro hero2 last summer for our wedding. Worked wonderfully. Ive used it a couple times since then. It came with a wifi bacpac but I couldnt get it to power up, or take a charge. So last week I purchased a new wifi bacpac. Takes a charge, powers up and shows the battery level.

 

When I connect this new bacpac to the hero2, the camera kind of freezes. Its harder to get it to cycle through  the menus on teh camera, and will usually lock up. Ive tried hitting the bacpac menu button but nothing happens when its plugged into the camera, I went through the camera firmware update and as far as I can tell, it took. But the camera will not respond to the bacpac.

 

Im not sure what to do here so any help is appreciated. 

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GoPro
Posts: 3,924

Re: wifi Bacpac not recognized by gopro

Hi @jediknight36,

 

If you get in touch with our Support Team directly they should be able to help you out! You can get in touch with our team by Phone or Chat:

 

https://gopro.com/help/ContactUs

 

Best,

Ryan