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Tourist
Posts: 1

the remote cannot turn off camera

[ New ]

Hello, 

I just bought "the remote" to use with Hero 9 and 8 and found two glaring issues. 

1. The Remote cannot power off Gopro 8 nor 9.

2. Constantly lost pairing connection with both 8 and 9. I paired them, use them for a day and the next day The Remote could not see both cameras, had to to through pairing. Same thing happened the day after...

 

Gopro 9: firmware 1.5

Gopro 8: firmware 2.5

 

Do you have suggestion of how to fix these issues? Thanks,


Accepted Solutions
GoPro
Posts: 26,249

Re: the remote cannot turn off camera

[ New ]

Hi @loyalwave54538

 

See if resetting the remote will help.

The Remote: Troubleshooting

 

You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 26,249

Re: the remote cannot turn off camera

[ New ]

Hi @loyalwave54538

 

See if resetting the remote will help.

The Remote: Troubleshooting

 

You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.

 

Thanks!

Ej