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Tourist
Posts: 4

smart remote will turn on hero 5 but will not control

    I had no problem pairing the remote first time with Hero 5 black.  Remote sat for a couple hours then when I tried again,  remote would turn  on camera but was stuck with the WiFi symbo on screen an wil not control camera.  Is this an issue I will have  to fight everytime i dont use camera for an hour?  Whats the procedure to use Smart remote on hero 5 more than once?  TIA

Tourist
Posts: 4

Re: smart remote will turn on hero 5 but will not control

update: I tried to re-pair. Status on Hero 5 said pairing failed. I canceled out of menu. Remote controls Hero 5 fine now.. LOL seems like the interface is super glitchy. Id expect a little better from GoPro. Not sure what I did here to accidentally make it work again. Any help on making this an easier process would be much appreciated
GoPro
Posts: 10,603

Re: smart remote will turn on hero 5 but will not control

Hi @joshatex

 

I am not certain as to what may have caused this.

Should you experience the same, try resetting the Smart Remote then proceed with the pairing process again.

Feel free to post back if something comes up.

 

Thanks!

Ej

 

Tourist
Posts: 4

Re: smart remote will turn on hero 5 but will not control

Thanks. I will try to reset and test tonight / tomorrow and update. So far it just works occasionally but I spend on average about 10 minutes messing with it before I can get it to work if it works at all. Seams more like something I would get from the “wish” app, not a top of the line company like GoPro....
GoPro
Posts: 3,195

Re: smart remote will turn on hero 5 but will not control

Your time and patience throughout this process are very much appreciate, @joshatex. Please let us know how it works for you.

Tourist
Posts: 4

Re: smart remote will turn on hero 5 but will not control

So I’ve reset the remote and have the same issue repeatedly. I have figured out how to get it to connect every time but it’s more of a PIA than I’d expect from a GoPro product. Probably should have gone with one of the $30 knock offs to get this quality. Anyway, if I turn on the camera manually, Turn on remote, go to connections on hero5, select new connections/smart remote, then cancel the pairing process after about 5-8 seconds, the remote will pair to hero5.... makes lots a sense right??