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Sightseer
Posts: 1

Re: smart remote not powering on

[ New ]

Cleaning the contacts worked for me.  I was quite surprised as, frankly, I have never used the remote or gopro more than a dozen times, and have always had the protective 'key' in the remote.  Thanks.

Sightseer
Posts: 2

Re: smart remote not powering on

[ New ]
My remote finally started charging after adding the aluminum at the end of connectors otherwise it wont charge at all... well thats a disappointment for a $80 remote....
GoPro
Posts: 27,099

Re: smart remote not powering on

[ New ]

 

Hi @agilewave52013

 

Please reach out to our Support Team regarding this.

https://gopro.com/help/ContactUs 

 

Thanks!

Ej

Tourist
Posts: 1

Re: smart remote not powering on

[ New ]

Hola amigos

Necesito su ayuda, ya que mi control remoto GoPro no enciende, traté de hacerlo funcional pero no lo conseguí, no carga conectado a un adapatador de CA ni en CPU, desde ya agradezco su ayuda.

Gracias saludos.

Sightseer
Posts: 2

Re: smart remote not powering on

[ New ]
Esto ea lo q tienes q hacer .... (started charging after adding the aluminum at the end of connectors otherwise it wont charge at all...)
GoPro
Posts: 27,099

Re: smart remote not powering on

[ New ]

Hi @luis alber24

 

Please make sure that the remote is powered off, then try using a different USB port on the computer to charge the remote.  If possible, use a USB port on the back of the computer since those are typically more reliable than other USB ports.  The user can also try using a USB wall charger that outputs 5V and 1A if one is available.  

The remote should reach a full charge in 4 hours if using the computer and 2 hours if using the wall charger.  

When charging is complete (may be indicate by a radiating Wi-Fi icon), it's important to ensure that you disconnect the remote from the charging source.

Note: if the contact points on the remote are dirty, it can disrupt the connection and inhibit the remote's ability to charge.  Be sure that those contact points are free of dirt and debris.  Use a cotton swab with rubbing alcohol or a toothpick to clean the metal contacts on the bottom of the remote as a troubleshooting step.

 

Let us know how it goes,

You may also reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs

 

Thanks!

Ej

Sightseer
Posts: 1

Re: smart remote not powering on

[ New ]

Very usefull.

Tourist
Posts: 1

Re: smart remote not powering on

[ New ]

This is very helpful...thanks


@chrisediting wrote:
Sorry to hear that. So when your charge your remote it doesn't even show a charging status? Try resetting and pairing the remote by holding the power button and mode button for about 20 sec and see if it powers on. Hopefully it does. This page says how to reset the remote same steps I said. How to reset smart remote: https://gopro.com/support/articles/how-to-reset-the-smart-remote If this doesn't help you can see gopros repair and warranty page here: http://gopro.com/help/articles/Block/Warranty-Information