11-06-2015 03:25 AM - last edited on 06-20-2016 12:57 PM by jefft
My gopro smart remote is not powering ON. I'm tried to charged it but still it won't turn ON. there's nothing on the screen even when I charge it. Where can I send it for repair? I'm staying here at SIngapore. Thanks.
11-06-2015 04:39 PM
11-10-2015 01:16 PM
What kind of acitvities or enviornment do you use the Smart Remote in? If it has been around salt water then I high recommend cleaning off the bottom gold contact points with a cotton swab and rubbing alcohole. If there is any salt or other debris on these points it could prevent the charge from taking place.
Additionally, @chrisediting also provided above steps to reset the Remote. Let us know how everything turned out.
GoPro Support Hub Moderator
11-10-2015 01:29 PM
I wish I would have seen this post before contacting support. I was informed by a rep to clean off my contact points because the visibly had salt residue on them. This charging took place the next go around. I suggest trying that.
01-03-2016 09:35 AM
I have the exact same issue
I contacted support via chat and they told me that it was the wall charger I was using to charge it. But I charged it via a laptop. When that didnt work, I used a wall charger
seems like an excuse for a faulty product. My wall charger was a 5v 1A in specs.
03-04-2016 04:45 PM - last edited on 03-04-2016 06:46 PM by blakes
Welcome to the community!
Glad to hear your remote came back to life after cleaning the contacts. They can get dirty if left open to the environment. Keeping the metal key ring connected helps protect the contacts from dirt and debris.
Hope you capture some awesome footage!