08-13-2017 05:23 PM
I got my remote last Friday and was hoping to use it on a motorcycle ride Saturday. D.O.A.! The tin foil trick worked for me. So this is clearly a simple problem that, astoundingly, has not yet been fixed by GoPro. Apparently, the cost of handling returns is cheaper than correcting the manufacturing defect. I hope GoPro is listening.
On another frustrating note: I go to the GoPro support web site where it says "chat support is available to GoPro customers 24/7". It's 5:20 PM Sunday in California. I fill out the form, click submit, the page refreshes with "chat closed". At the bottom of the page is a list of GoPro's business hours.
08-28-2017 10:41 PM
Thank you for your advices. My remote control was used in sea water and was not rinsed with fresh water after. It looks like some salt was on the contacts and battery was not been able to be charged. After I cleaned the contacts and reset the remote according to instructions, now it looks like the remote control is back in bussines again.
12-12-2017 12:27 PM
if you don't have "rubbing alcohol" try lighter fluid
Seriously, I was super skeptical, I had already scraped my connection with the tip of a sharp knife they looked pretty shiny to me. And my remote is a bit old so maybe lithium battery just bought it from undercharge. I used a "ear cleaner" and just squirted a bit of butane on it from a can of lighter gas and really scrubbed. 1 - it came up filthy black 2 it worked! Thank you GoPro support!