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Sightseer
Posts: 1

shorty tight

[ New ]

Hi

 

I bought the shorty for my new Hero 9 and it's way too tight, and it;s causing damage on the legs.

 

Please can I have a replacement or return my device?

 

Thank you.


Accepted Solutions
GoPro
Posts: 15,380

Re: shorty tight

[ New ]

@virginiaw557, the fingers are designed to be tight. However, if they're not fitting in at all, please contact our Support Team so they can look further into the issue. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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All Replies
GoPro
Posts: 15,380

Re: shorty tight

[ New ]

@virginiaw557, the fingers are designed to be tight. However, if they're not fitting in at all, please contact our Support Team so they can look further into the issue. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.