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Sightseer
Posts: 1
Accepted Solution

sd card error hero 5 session

Dear All, 

NO SD CARD IS RECOGNIZED BY MY HERO 5 SESSION; EVEN A SAMSUNG 10 CLASS.

CAN YOU HELP PLEASE ?

 


Accepted Solutions
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GoPro
Posts: 6,097

Re: sd card error hero 5 session

Please try to reset your camera first @klf971,

 

https://gopro.com/help/articles/how_to/How-to-Reset-the-Camera-to-Default-Settings

After resetting reformat your SD card using a computer. 

 

Make sure that your SD card is a recommended SD card brand and model. 

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

If issue persist please contact GoPro Customer Support. 

https://gopro.com/help/ContactUs

 

Thanks!

-Jay

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: sd card error hero 5 session

Please try to reset your camera first @klf971,

 

https://gopro.com/help/articles/how_to/How-to-Reset-the-Camera-to-Default-Settings

After resetting reformat your SD card using a computer. 

 

Make sure that your SD card is a recommended SD card brand and model. 

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

If issue persist please contact GoPro Customer Support. 

https://gopro.com/help/ContactUs

 

Thanks!

-Jay