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Sightseer
Posts: 1

ordernr: 24000229

 

ordernr: 24000229

order date 04/21/2020

 

Hi,

 

i just bought the gopro 8 with a protective housing kit as you can see in the order. There is an issue : if i put the gopro in the case, the capture button does not work, because the small pin of the case does not push in the gopro's button. It is a bit short. If i put a small folded paper in the case under the gopro it works just fine. But i do not think this is the way this top produkt is supposed to work ? How can we fix this ?

 

Tnx

photo_2020-04-25_22-21-03.jpg
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GoPro
Posts: 12,401

Re: ordernr: 24000229

Hello, @koend07. If you contact our Support team at https://gopro.com/help/ContactUs , they will be able to sort this out for you. You can reach them by chat or callback request.