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Tourist
Posts: 5

new GoPro Hero 7 Black Empty Battery

Hello 
I bought almost two weeks ago a GoPro 7 Black.
I know that I dont going to use the camera for few day so I take the battery out , but after 4 days a put back the battery  I turned it ON but it was blac screen only. Without use the  battery was full empty. 
I noticed that the cameras battery drain quickly when the battery was inside the camera so turnded this thing OFF:
GPS is OFF
Voice recognition is OFF
WiFi is OFF
it was updated to the latest software. v01.90
original charging cable was used.
What could be the problem ? 

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GoPro
Posts: 14,133

Re: new GoPro Hero 7 Black Empty Battery

Hi @puzser23

 

How was the last update done?

If it has not been done manually, we recommended doing so.

See https://gopro.com/en/us/update/hero7-black

After the update is completed, reset the camera to its factory settings.

 

Let us know how it goes.

 

Thanks!

Ej

 

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Tourist
Posts: 5

Re: new GoPro Hero 7 Black Empty Battery

I done it manualy ,
donwloaded the latest software
copied to SD card 
Update logo appered.
got the message update was successful. 

I loose like 1% from battery under 30-50 second when the camera is on and even its not recording :S 

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GoPro
Posts: 14,133

Re: new GoPro Hero 7 Black Empty Battery

Thanks! @puzser23

 

Does the battery drain if it’s been removed from the camera?

Charge the battery to full, remove the battery, leave it out of the camera for up to 24 hours, insert the battery and check the charge level

 

How long does the battery take to charge from an empty state?

Are you charging it using a wall adapter with the supplied cable?

 

Regards,

Ej

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Tourist
Posts: 5

Re: new GoPro Hero 7 Black Empty Battery

Okay I tri IT charge to full and leave it. Last time itt was 72% when I take the battery out , I charge it with my Pc like my Hero Lcd+ , should I try wall plug ?
Thank you
Highlighted
GoPro
Posts: 14,133

Re: new GoPro Hero 7 Black Empty Battery

Yes please. @puzser23

 

Let us know how it goes.

Check out How to Charge the Camera Battery for information.

 

Thanks!

Ej

Highlighted
Tourist
Posts: 5

Re: new GoPro Hero 7 Black Empty Battery

Thank you , I will try with a recommended charger , I will inform you from any change.
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GoPro
Posts: 5,872

Re: new GoPro Hero 7 Black Empty Battery

@puzser23, we appreciate you going through the suggestions. Let us know how it goes.