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Sightseer
Posts: 1

my remo does not charge and does not turn on

it does not charge, I connect it and there is no charge, at times like it wants to charge but it can not, it's new, I have hardly used it, it helps please please please

GoPro
Posts: 3,924

Re: my remo does not charge and does not turn on

Hi @nadiar36,

 

Make sure you are using a wall outlet that is at least 5V 1Amp. Also try the following

  • Try plugging into a different power source
  • Try using a secondary USB-C cable

If after that you are still having some issues get in touch with our Support Team: https://gopro.com/help/ContactUs

 

Best,

Ryan