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Tourist
Posts: 8

my gopro 9 cannot recongize the modeo mod

[ New ]

HI 

My gopro 9 cannot recongize the media mod, anything recommedation for troubleshooting?

 

firmware is on 1.22

IMG_20201105_020002.jpg

Accepted Solutions
GoPro
Posts: 14,925

Re: my gopro 9 cannot recongize the modeo mod

[ New ]

Hello @simonthephoto. Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

 
Additionally, performing a factory reset in the camera may help. 

 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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All Replies
GoPro
Posts: 14,925

Re: my gopro 9 cannot recongize the modeo mod

[ New ]

Hello @simonthephoto. Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

 
Additionally, performing a factory reset in the camera may help. 

 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Tourist
Posts: 8

Re: my gopro 9 cannot recongize the modeo mod

[ New ]

Hi 

 

thanks. 

tried both 1) reinstall the firmware manually 2) camera reset, but still can't recongize the media mod. 

 

contacted support. My case no. is  08555163

 

thanks.

GoPro
Posts: 20,529

Re: my gopro 9 cannot recongize the modeo mod

[ New ]

Good to know that you already have a callback request. We see it in the system. We do not have an exact time for when they will contact you back since it will depend on agent availability. Please keep your lines open and make sure that there are no settings on your phone that would prevent it from receiving calls especially from unknown or toll-free numbers. Thanks!

Tourist
Posts: 8

Re: my gopro 9 cannot recongize the modeo mod

[ New ]

Hi 

thanks. 

I got the support called back last week and confirmed that my media mod needs a replacement. I am still waiting for the email (with replacement procedure) from support, appreciate if anyone can help follow up. 

 

thanks. 

Highlighted
GoPro
Posts: 28,787

Re: my gopro 9 cannot recongize the modeo mod

[ New ]

Hi @simonthephoto

 

We see that your case has been closed and an RMA has been arranged.

Were you able to check your inbox/spam folder again?

If there's none, please reach out to Support to follow up on your case.

https://gopro.com/help/ContactUs


Thanks!

Ej