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Tourist
Posts: 6
Accepted Solution

my Quik Key for iPhone doesn't work well.

I saw one similar post but mine doen't work that way also.

 

when i put microSD into Quik Key and insert Quik key into iphone.

Iphone shows the list of my videos in micro SD

However, when I try to download it even one by one or several ones.

the gopro app shows that "Midea cannot be downloaded / this file failed to be downloaded / fail: video not supported" (i translated)

"미디어를 다운로드 하지 못함. / 이파일을 다운로드 하지 못했습니다. / 실패:지원되지 않는 동영상"  in Korean. 

(i'm Korean)

 

When i do the same thing with WIFI connection to GoPro 6

it works well but takes a lot of time (reducing the time to download is why i bought Quik Key

So this malfunction make me so disappointed after waiting the delivery.

 

in another report someone said it works one by one and the question was checked as "solved"

I don't think it's solved. As long as GoPro really need to rush to solve this problem, letting me downloaded all our video of several numbers or one by one. or you, Gopro, need to stop selling the product.

 

 

IMG_4364.PNG

Accepted Solutions
GoPro
Posts: 7,578

Re: my Quik Key for iPhone doesn't work well.

Hello @monzak

 

Thank you for going through the steps. Yes, the team suggested a re-try on the downloads. Obviously though, the video that you shared shows that the case is still unresolved. We relayed this to the team and we are still waiting for an update from them. Please continue to watch out for updates. 

 

Best regards, 
Marius

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All Replies
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GoPro
Posts: 7,578

Re: my Quik Key for iPhone doesn't work well.

Hello @monzak

 

Thank you for reaching out. Sorry for the trouble. There is already a bug report that has been forwarded to the development team regarding the issue with failure on downloads from Quik Key to the iOS device. The workaround for now is to re-try the failed downloads. Please see how it works out. 

 

Thanks, 

Marius

Tourist
Posts: 6

Re: my Quik Key for iPhone doesn't work well.

[ Edited ]

Hello @mariustanya

 

the workaround is... re-try? wow it's so technical... and reliable...

then watch this.

 

 

Tourist
Posts: 6

Re: my Quik Key for iPhone doesn't work well.

sorry to reply to you sarcasticly but.. re-try??
GoPro
Posts: 7,578

Re: my Quik Key for iPhone doesn't work well.

Hello @monzak

 

Thank you for going through the steps. Yes, the team suggested a re-try on the downloads. Obviously though, the video that you shared shows that the case is still unresolved. We relayed this to the team and we are still waiting for an update from them. Please continue to watch out for updates. 

 

Best regards, 
Marius

Sightseer
Posts: 1

Re: my Quik Key for iPhone doesn't work well.

I just got a QUIK KEY and tried to upload in my IPHONE AND IPAD. However, I could not move the video to my iPhone due to the same symptoms.Please tell me how to solve this problem.

GoPro
Posts: 3,505

Re: my Quik Key for iPhone doesn't work well.

 

Hi @quickflame21214

 

Please get in touch with GoPro Customer Support Team. 

 

They might be able to assist. 

 

They are available via phone or chat: https://gopro.com/help/ContactUs

 

 

Best Regards,

-Jay