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Sightseer
Posts: 2
Accepted Solution

lost my camera,beacuse the 3way stick didnt work

I'm very sad,my soul is on the floor, because i've lost my gopro hero 4 silver. Im very impresived beacuse,it was not my fault.

i was making a photoshoot of my own brand @marun_meru  into de ocean,and the gopro 3 way stick disarmed.I never let go it with my hand. Never!!!!!!!. the tripod was in my hand, i only felt when it detached. i felt it weighed less, and i saw only the tripod and my hand and i shout HELP, THE CAMERA! THE CAMERA! HEEEEELP! i was very nervous, and every workers,and models too. I cant believe how it could happen. It was a new camera, a "good camera" with "excelents accesories" (everything original,everything GOPRO).

It didn't work, and it was tight. it looked perfect, but, it didnt work. it had a defect. Im very sad. it feels like when your best friend Die.

We were looking for the camera with the stick for 3 hours into the ocean, 1pm-4pm. I've lost ALL THE PICTURES TOOK, ALL THE TIME WORKED, ALL THE MOMENTS CAPTURED. (we travelled to other state to make that photoshoot,we paid a little chip to visit other beaches to take water pictures, we travelled ours to visit waterfalls and we took  pictures behind and into the waterfalls). EVERYTHING LOST. let us tired,burn for sun,we didnt found anything. Very sad. Its not easy for me something like this. its very expensive,everything,the camera,the 3way stick, the shipping. I dont live in USA,i live in Venezuela. it is the worst economy and social time in this country. A cousing bought the camera and accesories in amazon and sent to me with someone else, without legal papers. I can show you the last picture of my camera before de photoshoot. i can show the accesories that it left me. 

I dont want to tell my family about the bad moment. They know im working very hard, and it could be very sad for everybody. Im an enterprising girl.

I could tell people around the world about that terrible experience,but i dont want to do it.im hurt. its the worst thing that i have ever lived this year (2018), it happenned last weekend, july 22.

I sell hats, handcrafted,handmade by our Indigenaous, i help them with food,cloth,medicines and other things.I need my gopro,its an important work tool. IM NOT LYING. You can check my instagram and maybe understand. I need your help. It was not my fault,its a defect of the 3way stick.I lost everything. I still do not understand what happened,how?.

i hope you understand. I need an answer. Can you help me? what can i do? 

 

My name is Maria Eugenia Aquino Luque

marunmeru@gmail.com

58-04248961022 

Venezuela


Accepted Solutions
GoPro
Posts: 7,830

Re: lost my camera,beacuse the 3way stick didnt work

Hello @toughdawn61637

 

Sorry to hear about the lost camera, and the memories that went with it. I understand how irreversible the situation is so we would like to help as much as we can. Although we are not able to do it in the Hub, our Support team will be able to do that for you. Please connect with them for assistance. You can either give them a call, or initiate a chat with them, and you can do that by going to: https://gopro.com/help/ContactUs

 

Best regards, 
Marius

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All Replies
GoPro
Posts: 7,830

Re: lost my camera,beacuse the 3way stick didnt work

Hello @toughdawn61637

 

Sorry to hear about the lost camera, and the memories that went with it. I understand how irreversible the situation is so we would like to help as much as we can. Although we are not able to do it in the Hub, our Support team will be able to do that for you. Please connect with them for assistance. You can either give them a call, or initiate a chat with them, and you can do that by going to: https://gopro.com/help/ContactUs

 

Best regards, 
Marius