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Sightseer
Posts: 2
Accepted Solution

lock was damage

remember the part when we charge the go pro,
before charging it, there is a lock on the outside,
it was damage, it was open. how can i fix this?

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GoPro
Posts: 159

Re: lock was damage

Hi @grandboost17166,

I am sorry to hear that you have a broken part. Are you referring to the USB side door?

The side door which is compatible for both Hero5 Black and Hero6 Black is replaceable. You can check and buy the item via this link:

https://shop.gopro.com/accessories-3/replacement-side-door/AAIOD-001.html

You can also view this video on how to remove and replace the side door for USB: https://www.youtube.com/watch?v=-2h0mqLnB6Y

Otherwise, provide the specific camera model.

I hope this helps.

V

View solution in original post


All Replies
Highlighted
GoPro
Posts: 159

Re: lock was damage

Hi @grandboost17166,

I am sorry to hear that you have a broken part. Are you referring to the USB side door?

The side door which is compatible for both Hero5 Black and Hero6 Black is replaceable. You can check and buy the item via this link:

https://shop.gopro.com/accessories-3/replacement-side-door/AAIOD-001.html

You can also view this video on how to remove and replace the side door for USB: https://www.youtube.com/watch?v=-2h0mqLnB6Y

Otherwise, provide the specific camera model.

I hope this helps.

V
Sightseer
Posts: 2

Re: lock was damage

thanks maam. yes i was refering to the usb side door. By seeing the video,i just realize that the lock needs to slide up or down so that it can get or back to
its position. The video you sent really helps a lot! Thank you so much ☺️
GoPro
Posts: 159

Re: lock was damage

Hi @grandboost17166,

You are most welcome. I am glad that I was able to help :)

Have a great day!

V