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Sightseer
Posts: 2

little problem with order MP-04103078 just delivered

[ New ]

order MP-04103078

I have order Max + Protective housing and Rechargeable Battery
In the web of shopping cart https://gopro.com/en/it/shop/cart at bottom there are some suggestions and it is presumable those are for the main object (the GoPro MAX) I chose so also the Protective housing and one more battery.

So I have just received: CHDHZ-201-RW - MAX; AJDIV-001 - Protective Housing; AJBAT-001 - Rechargeable Battery. But the Protective Housing and the battery do not fit the GP-MAX.
The Battery ADJBAT-001 is suitable for the GoPro of my son but the Protective Housing ADJDIV-001 is unapproprate.
May I return it (Protective Housing ADJDIV-001)? What is the procedure? there is a Protective Housing for the MAX?

Thank you very very much for your assinstance

Marco

20200327 - goproproposals of accessories at the bottom of cart 2.JPG

Accepted Solutions
GoPro
Posts: 29,783

Re: little problem with order MP-04103078 just delivered

[ New ]

Hello @marcov0622

 

Our Support Team should be able to help you with this.

Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 29,783

Re: little problem with order MP-04103078 just delivered

[ New ]

Hello @marcov0622

 

Our Support Team should be able to help you with this.

Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

 

Thanks!

Ej