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Tourist
Posts: 6

light stuck

[ New ]

light is stuck on media mod top cold shoe

GoPro
Posts: 30,743

Re: light stuck

[ New ]

Hi @randalll032

 

Kindly try this: attach the camera to the Media Mod and try to remove the light mod from the media mod.

If you are facing the lens, push the Light Mod away from the Media Mod.

If it's the other side, pull the Light Mod.

You can also try wiggling it or add a bit of force.

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 6

Re: light stuck

[ New ]

The cold shoe is mounted lower than the case which is now a roadblock for the light to come out I can pull and wiggle all I want but it needs to be able and go over the case and there is a couple thousands of metal stoping it

GoPro
Posts: 30,743

Re: light stuck

[ New ]

Hi @randalll032

 

So we can better assess this, would you mind sharing some pictures of the Mods.

 

Thanks!

Ej

Tourist
Posts: 6

Re: light stuck

[ New ]
I have sent some to you as requested here is another
IMG_20200626_131153.jpg
Tourist
Posts: 6

Re: light stuck

[ New ]

Interesting new way to resolve this was told to force the light till somthing breaks then you will replace it not the way I would approch the situation but what do I know

GoPro
Posts: 30,743

Re: light stuck

[ New ]

Hi @randalll032

 

We do not suggest applying much force that will cause it to break.

Are there other pictures you can share?

 

Thanks!

Ej

 

 

Tourist
Posts: 6

Re: light stuck

[ New ]

At this point I think I will be returning the camera and sell off the extras and cut my losses and go else where  Spent far to much time on this Will have to say it is a tuff case and light put the case in a vice and used a punch and hammer only real damage was it bent the pin on the light

GoPro
Posts: 30,743

Re: light stuck

[ New ]

Hi @randalll032

 

Sorry for any trouble caused.

Please reach out to our Support Team to follow up with your case.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 6

Re: light stuck

[ New ]

After four attempts they were the ones who said break then call us