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Reply
Tourist
Posts: 4

karma grip

Bonjour,

Je ne parviens pas à faire la mise à jour de mon Karma Grip pour l'utiliser avec la Hero7 Black que je viens d'acheter.

Quik ne voit pas le Karma Grip.

Pouvez-vous m'aider SVP ?

GoPro
Posts: 7,668

Re: karma grip

Hi @furieux

 

Is your camera being detected when plugged in?

Have you tried using a different cable/ port?

You can also try the steps on: Manually Install Karma Grip Drivers

 

 

Thanks!

Ej

 

Tourist
Posts: 4

Re: karma grip

Thank you.

Yes my camera is detected when I plug the cable into the grip, but not the grip itself.

I tried to install manually the drivers but my computer does not detect the grip

I am lost :-((

GoPro
Posts: 1,871

Re: karma grip

@furieux, sorry to hear about the trouble. It's been confirmed that USB 3.0 ports complete the update successfully. 

 

Here are some suggestions that will help: 

  1. Disconnect Karma Grip from the computer's USB port. 
  2. Restart the computer. 
  3. Power cycle Karma Grip off/on. 
  4. Reconnect Karma Grip to the computer. Note: This process may take up to 3 attempts to work. 

Tip: When connecting the Karma Grip to your computer for the update, take the camera and stabilizer off first. You only need the handle to be connected. Fully charge the Grip using a wall outlet or the Karma charger (if you also own the drone).  
 
If you continue to experience issues with the Karma Grip, our Support team will be able to assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs. Let them know about the steps already taken.

Tourist
Posts: 4

Re: karma grip

No change with the method you gave me.

Impossible to connect the karma grip to my computer.

Impossible to chat with you all the day long.

HELP !

GoPro
Posts: 7,668

Re: karma grip

Thanks for trying @furieux

I have just tested getting through our Support Team via chat.

See if selecting US will work.

 

Regards,

Ej

 

Tourist
Posts: 4

Re: karma grip

Problem is solved thanks to the chat.

Thank you

Sightseer
Posts: 1

Re: karma grip

Hallo

 

bei mir klappt die Aktualisierung  auch nicht. Bei manueller Treiber Installationn kommt die Message, dass schon der aktuellste insatllier sei.

Wer kann mir weiterhelfen?

Viele Grüße Martin