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Tourist
Posts: 1

karma grip update problem, Windows 10 64bit

I'm connecting the Karma Grip to my Windows 10 64bit PC, it's not being recognised in Quik.

 

I've gone here and downloaded the firmware updates: http://www.catalog.update.microsoft.com/Search.aspx?q=gopro

 

I've tried installing the file KarmaGripDev and I keep getting 'The system cannot find the file specified'

 

I cannot change where it's trying to install, and there doesn't seem to be any information online to solve this issue - just more people pushing to the same link above and telling them to download and extract either:

 

ibusb-win32 - libusb-win32 devices - 10/31/2016 12:00:00 AM - 1.0.1.0

or

ibusb-win32 - libusb-win32 devices - 10/1/2016 12:00:00 AM - 1.0.0.0

 

Neither of which seem to work, as when installing the file KarmaGripDev, they both get that same message pop up.

 

Does anyone know how to solve this?

 

Thanks,

 

Colin

  
GoPro
Posts: 3,924

Re: karma grip update problem, Windows 10 64bit

Hey Colin,

 

@swiftboost62110

 

I would get in touch with our Support Team. They can help troubleshoot what is going on.

 

https://gopro.com/help/ContactUs

 

Best,

Ryan 

Sightseer
Posts: 1

Re: karma grip update problem, Windows 10 64bit

How can i Update my Grip with windows10, win64?

GoPro
Posts: 7,578

Re: karma grip update problem, Windows 10 64bit

Hello @skanes

 

We have the steps listed here: https://gopro.com/help/articles/how_to/How-to-Update-the-Karma-Grip

Let us know how it goes. 

 

Thanks, 
Marius