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%3CLINGO-SUB%20id%3D%22lingo-sub-372649%22%20slang%3D%22en-US%22%3EiOS%20Quik%20Key%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-372649%22%20slang%3D%22en-US%22%3E%3CP%3EI%20purchased%20a%20Quik%20key%20that%20did%20not%20work%20at%20all.%20Then%20I%20got%20it%20replaced%20and%20this%20one%20connects%20and%20tries%20to%20show%20thumbnails.%20%26nbsp%3BThey%20are%20dark%20grey%20with%20no%20image%20and%20won%E2%80%99t%20download%20anything.%20%26nbsp%3BI%20wish%20I%20had%20come%20and%20read%20this%20forum%20before%20I%20purchased%20one%2C%20it%20appears%20they%20are%20very%20problematic.%20%26nbsp%3B%20So%20as%20far%20as%20I%20can%20tell%2C%20there%20is%20no%20fix%2C%20just%20the%20usual%20%E2%80%9Credownload%20software%2C%20erase%20the%20card%20and%20try%20again%E2%80%9D.%20%26nbsp%3BI%20guess%20I%20will%20be%20taking%20this%20one%20back%20as%20well.%20%26nbsp%3BIt%E2%80%99s%20a%20shame%20for%20such%20a%20great%20company%20like%20Gopro%20to%20release%20a%20product%20that%20has%20so%20many%20issues.%20%26nbsp%3BI%20have%20tried%202%20different%20cards%2C%202%20different%20iPads%20and%202%20different%20iPhones.%20%26nbsp%3BAll%20the%20same%20issue.%20%26nbsp%3BHelp%20me%20Obi%20Wan%20Kenobi%2C%20you%E2%80%99re%20my%20only%20hope.....%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-372669%22%20slang%3D%22en-US%22%3ERe%3A%20iOS%20Quik%20Key%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-372669%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F112618%22%20target%3D%22_blank%22%3E%40carboncowboy%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20for%20any%20troubles%20caused.%3C%2FP%3E%0A%0A%3CP%3EWhat%20resolution%20were%20the%20videos%20recorded%20on%3F%3C%2FP%3E%0A%0A%3CP%3ESee%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fquestion_answer%2FSupported-Resolutions-for-Copy-and-Share-in-the-GoPro-App%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3ESupported%20Resolutions%20for%26nbsp%3BCopy%26nbsp%3Band%26nbsp%3BShare%26nbsp%3Bin%20the%20GoPro%20App%3C%2FA%3E%26nbsp%3Bfor%20information.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 4

iOS Quik Key

I purchased a Quik key that did not work at all. Then I got it replaced and this one connects and tries to show thumbnails.  They are dark grey with no image and won’t download anything.  I wish I had come and read this forum before I purchased one, it appears they are very problematic.   So as far as I can tell, there is no fix, just the usual “redownload software, erase the card and try again”.  I guess I will be taking this one back as well.  It’s a shame for such a great company like Gopro to release a product that has so many issues.  I have tried 2 different cards, 2 different iPads and 2 different iPhones.  All the same issue.  Help me Obi Wan Kenobi, you’re my only hope.....

GoPro
Posts: 8,398

Re: iOS Quik Key

Hi @carboncowboy

 

Sorry for any troubles caused.

What resolution were the videos recorded on?

See Supported Resolutions for Copy and Share in the GoPro App for information.

 

Thanks!

Ej

Tourist
Posts: 4

Re: iOS Quik Key

1080@120FPS 720@60FPS & 720@30FPS also images taken in wide, linear, narrow and medium.
Tourist
Posts: 4

Re: iOS Quik Key

  I have been using the Gopro app for a long time and not had the problem with any files prior to getting the Quik key.   The only reason I got it was for quicker file transfers than using the wifi link.  So it’s not the file resolution, it’s software I would say since it crashes when trying to load and transfer.  

GoPro
Posts: 8,398

Re: iOS Quik Key

Hi @carboncowboy

 

What SD card are you using?

If you are using a recommended card and it's still the same, it may be on the unit itself.

Have you tried transferring the same files to your phone from your camera?

 

If it's still the same, you may refer to the same store/channel you got it from.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs        

 

Thanks!

Ej

Tourist
Posts: 4

Re: iOS Quik Key

Using Sandisk Ultra Plus 32GB. Yes can transfer the same files from the camera to the phone. It is slow doing that though, which is why I want the quik key to work.
GoPro
Posts: 8,398

Re: iOS Quik Key

Hello @carboncowboy

 

Ultra cards are not recommended to be used with GoPro cameras.

They may work initially but they are observed to cause issues with the camera eventually. It is best to use one of the recommended cards on the list here: SD Cards that Work with GoPro Cameras

 

Thanks!

Ej