- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
08-09-2019 05:33 PM
iOS Quik Key
[ New ]I purchased a Quik key that did not work at all. Then I got it replaced and this one connects and tries to show thumbnails. They are dark grey with no image and won’t download anything. I wish I had come and read this forum before I purchased one, it appears they are very problematic. So as far as I can tell, there is no fix, just the usual “redownload software, erase the card and try again”. I guess I will be taking this one back as well. It’s a shame for such a great company like Gopro to release a product that has so many issues. I have tried 2 different cards, 2 different iPads and 2 different iPhones. All the same issue. Help me Obi Wan Kenobi, you’re my only hope.....
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
08-19-2019 05:03 PM
Re: iOS Quik Key
[ New ]Hello @carboncowboy
Ultra cards are not recommended to be used with GoPro cameras.
They may work initially but they are observed to cause issues with the camera eventually. It is best to use one of the recommended cards on the list here: SD Cards that Work with GoPro Cameras
Thanks!
Ej
All Replies
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
08-09-2019 06:08 PM
Re: iOS Quik Key
[ New ]
Sorry for any troubles caused.
What resolution were the videos recorded on?
See Supported Resolutions for Copy and Share in the GoPro App for information.
Thanks!
Ej
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
08-09-2019 06:22 PM
Re: iOS Quik Key
[ New ]- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
08-10-2019 01:40 AM
Re: iOS Quik Key
[ New ]I have been using the Gopro app for a long time and not had the problem with any files prior to getting the Quik key. The only reason I got it was for quicker file transfers than using the wifi link. So it’s not the file resolution, it’s software I would say since it crashes when trying to load and transfer.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
08-13-2019 05:10 PM
Re: iOS Quik Key
[ New ]
What SD card are you using?
If you are using a recommended card and it's still the same, it may be on the unit itself.
Have you tried transferring the same files to your phone from your camera?
If it's still the same, you may refer to the same store/channel you got it from.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs
Thanks!
Ej
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
08-17-2019 12:52 AM
Re: iOS Quik Key
[ New ]- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
08-19-2019 05:03 PM
Re: iOS Quik Key
[ New ]Hello @carboncowboy
Ultra cards are not recommended to be used with GoPro cameras.
They may work initially but they are observed to cause issues with the camera eventually. It is best to use one of the recommended cards on the list here: SD Cards that Work with GoPro Cameras
Thanks!
Ej