Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
%3CLINGO-SUB%20id%3D%22lingo-sub-42353%22%20slang%3D%22en-US%22%3Ei%20would%20like%20to%20know%20about%20garantee%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42353%22%20slang%3D%22en-US%22%3E%3CP%3Ewhen%20i%20buy%20my%20hero%205%20session%20it%20came%20with%20two%20industrial%20glue%20mounts%20so%20i%20was%20on%20vacations%20and%20i%20use%20one%20of%20them%20in%20a%20body%20board%20with%20all%20the%20specifications%20and%20while%20using%20it%2C%20suddenly%20the%20support%20just%20dropped%20off%20the%20bodyboard%20and%20i%20lost%20it...%20it%20was%20just%20new%20so%20i%20didnt%20afford%20the%20floater%20tha%20camera%20lost%20in%20the%20ocean%20forever%20but%20the%20mount%20must%20not%20just%20slide%20its%20created%20to%20hold%20the%20camera%20and%20i%20lost%20it...%20like%20hours%20after%20open%20it.%3CBR%20%2F%3E%3CBR%20%2F%3Eis%20it%20on%20warranty%3F%3CIMG%20class%3D%22emoticon%20emoticon-mansad%22%20id%3D%22mansad%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_man-sad.png%22%20alt%3D%22Man%20Sad%22%20title%3D%22Man%20Sad%22%20%2F%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-45019%22%20slang%3D%22en-US%22%3ERe%3A%20i%20would%20like%20to%20know%20about%20garantee%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-45019%22%20slang%3D%22en-US%22%3E%3CP%3ELost%20cameras%20are%20not%20covered%20by%20warranty%2C%20but%20our%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%20can%20look%20into%20this%20with%20you%20to%20see%20what%20can%20be%20done.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

i would like to know about garantee

when i buy my hero 5 session it came with two industrial glue mounts so i was on vacations and i use one of them in a body board with all the specifications and while using it, suddenly the support just dropped off the bodyboard and i lost it... it was just new so i didnt afford the floater tha camera lost in the ocean forever but the mount must not just slide its created to hold the camera and i lost it... like hours after open it.

is it on warranty?Man Sad

 


Accepted Solutions
GoPro Community Manager
Posts: 5,862

Re: i would like to know about garantee

Lost cameras are not covered by warranty, but our team at https://gopro.com/help/PKBContactus can look into this with you to see what can be done.

 

Jeff

View solution in original post


All Replies
GoPro Community Manager
Posts: 5,862

Re: i would like to know about garantee

Lost cameras are not covered by warranty, but our team at https://gopro.com/help/PKBContactus can look into this with you to see what can be done.

 

Jeff