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Tourist
Posts: 1
Accepted Solution

hero5 side door

Hi i just got a Hero5 black camera & the Karma grip hand held unit today .

reading your instructions, it says to fit the camera into the Karma grip it says you need to remove the side door from the camera,

it says open door then pull on door to remove it, guess what broke off and left the hinge bit stuck in the camera.

is this covered under you 2 year warranty ?

regards Harvey rorke

 

http://email.photobucket.com/wf/click?upn=71gpQnDR9yiZ1TWxBLkRokrUWGHfeLz53gWiPSTIWeOklBTBZ-2Bxy-2Fd...

 

 


Accepted Solutions
GoPro Community Manager
Posts: 5,863

Re: hero5 side door

Our team at https://gopro.com/help/PKBContactus can help you with this. When removing the side door, the key is to extend the door and pop it up. Mitch Bergsma has a good video on how to do that.

 

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All Replies
GoPro Community Manager
Posts: 5,863

Re: hero5 side door

Our team at https://gopro.com/help/PKBContactus can help you with this. When removing the side door, the key is to extend the door and pop it up. Mitch Bergsma has a good video on how to do that.