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Tourist
Posts: 1
Accepted Solution

hero 7 disconnects from the smart remote

[ Edited ]

I can pair the smart remote with the Hero 7 Black, but when remove the camera battery (for charging) it will no longer pair up. I have to reset the camera then go through the pairing stage again. Anyone got a solution?


Accepted Solutions
GoPro
Posts: 8,904

Re: hero 7 disconnects from the smart remote

Hello @hardywave80501

 

If you have not done it yet, try manually updating the camera firmware (even if the camera may already have the latest firmware) to clear out any possible issue that that might be associated with the current installation. Reset the Smart remote control afterward by pressing and holding the Power/Mode button on the remote for about 8 to 10 seconds. The remote will power off and can then be powered back on for re-pairing. Let us know how it works out. 

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 4,720

Re: hero 7 disconnects from the smart remote

 

Hi @micks10,

 

It really disconnects. 

 

If I may ask may I know how long do you pair it again / how long do you charge the camera ?

 

 

Regards,

-Jay 

 

Tourist
Posts: 3

Re: hero 7 disconnects from the smart remote

I have issue with the smart remote as well, it will disconnect at some point from my hero 7 black and when powered off will sometimes reconnect when powered back on other times I have to power off the camera and remote then power on the camera and then the remote and hope it pairs back.

 

Also when pairing I never get the confirmation it has paired either the camera will timeout or I cancel on the remote after seeing a 1 next to the camera on the pairing screen.  It then appears paired but this is not the way it appears that this should work.

 

When paired it works fine till it eventually disconnect either due to distance from camera or whatever the random disconnect reason is, then the remote just flashes the wifi icon until I try to pair again or power both down and back up as above.

 

 

Seems a little flaky.

GoPro
Posts: 8,904

Re: hero 7 disconnects from the smart remote

Hello @hardywave80501

 

If you have not done it yet, try manually updating the camera firmware (even if the camera may already have the latest firmware) to clear out any possible issue that that might be associated with the current installation. Reset the Smart remote control afterward by pressing and holding the Power/Mode button on the remote for about 8 to 10 seconds. The remote will power off and can then be powered back on for re-pairing. Let us know how it works out. 

 

Thanks, 
Marius