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Tourist
Posts: 4

gooseneck quick release buckle broken

So Its 2020 & GoPro still doesn't make the quick release buckle for the jaw gooseneck available as a spare part?  Are you kidding me! every other buckle & mount is available?

 

I contacted support with the promise of a replacemt only to make me jump through hoops & decline to help because i had no proof of purchase.  a) its was a gift the reciept was not kept, out of my control..

 

So I was told i would need to replace the whole thing?  

change the script GoPro its 2020 trasperancy is the future & don't treat people like idiots.

 

in fact when the camera i currently have cesess to function i will not buy anything from GoPro.

 

delete this!

IMG_1225 copy.jpg
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GoPro
Posts: 9,889

Re: gooseneck quick release buckle broken

@heroicwave7387, sorry to hear about the trouble. We try to help out as best as we can. Is there a Support case number that we can check?

Highlighted
Tourist
Posts: 4

Re: gooseneck quick release buckle broken

07518846
Highlighted
Tourist
Posts: 4

Re: gooseneck quick release buckle broken

thats where the buck stops hey?

Highlighted
Tourist
Posts: 4

Re: gooseneck quick release buckle broken

The fact that I can dissaseble the quick release buckle from the gooseneck clearly indicates to me that it is a replaceable part!   What would I know i'm just an end consumer....