go pro remote not working [ New ]

[yenski83]

Hi! Ive used my remote and just suddenly stopped working.. I couldnt see anything on the screen and it doesnt charge as well.. Ive tried resetting it and also ive cleaned the ports as suggested by some.. Still it didnt work.. My concern is, ive purchased it a year ago but i dont have the receipt..

[aragon1006]

Hi @yenski83

I am sorry to hear that your Smart Remote is not powering on.  Here are some tips to get it all working:
 

1. Press and hold the Power button on the Remote for at least 8 seconds.
2. The Remote will prompt the user on the LCD screen to Reset or Cancel.
3. Use the Shutter button on the Remote to select Reset, then select Yes if prompted.
4. Use the steps in https://gopro.com/help/articles/Block/How-to-Pair-Your-Camera-with-Your-Smart-Remote to your camera(s).

Try charging the remote again. If possible, use a USB port on the back of the computer since those are typically more reliable than other USB ports.  You can also try using a USB wall charger that outputs 5V and 1A if one is available.  Please verify that the Wall Charge is 5V 1A or less.  Anything else does have the possibility of damaging the remote. 

The remote should reach a full charge in 4 hours if using the computer and 2 hours if using the wall charger.  

When charging is complete it's important to ensure that you disconnect the remote from the charging source.

Note: if the contact points on the remote are dirty, it can disrupt the connection and inhibit the remote's ability to charge.  Be sure that those contact points are free of dirt and debris.  Use a cotton swab with rubbing alcohol or a toothpick to clean the metal contacts on the bottom of the remote as a troubleshooting step.

This should get the remote working. Let me know how it goes.

Thanks!

Ej

[yenski83]

thank you EJ!

I'll do the things you suggested and get back to you if it works

[jayr3438]

Hi @yenski83, 

Please let us know what will happen. 

Thanks,

-Jay 

[yenski83]

Wow!! it did work!! I actually have cleaned it before with cotton swab and alcohol but didn't work. I gave it another try and then this time I used the laptop to charge it.. and walllaaaaaah!! it started charging and it turned on! Thank you for the advice EJ!

[aragon1006]

Hi @yenski83

I am stoked to hear that you got the remote up and running again!

And thanks for letting us know, this will be a good reference for other users who may encounter the same.

Best Regards,

Ej