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Tourist
Posts: 1

faulty hero 6

[ New ]

I have had my hero 6 for a good 4 years now it has been an amazing peice of kit, recently it has just stopped recording and switches its self of after a few seconds of filming. The battery is fully charged but the camera will turn off and back on again on its own, I have been looking at taking it somewhere to get it looked at professionally but it seems the problem may be with the hardware within the camera itself. Are you able to help me? can i send my camera to gopro itself to allow the experts to asses it? 

 

Kind regards 

 

M Mcleister 


Accepted Solutions
GoPro
Posts: 28,918

Re: faulty hero 6

[ New ]

Hi @deviantmedia

 

Try re-flashing the software.

Follow the manual update steps on https://gopro.com/en/us/update/hero5

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 28,918

Re: faulty hero 6

[ New ]

Hi @deviantmedia

 

Try re-flashing the software.

Follow the manual update steps on https://gopro.com/en/us/update/hero5

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej