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Sightseer
Posts: 2

entra agua en el smart remote

ha entrado agua en el smart remote y ha dejado de funcionar, se ha apagado el display y no carga. creia que el dispositivo era estanco, pero parece que no lo es.

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GoPro
Posts: 15,534

Re: entra agua en el smart remote

Hello, @rockydawn56702. We'd like to determine how water entered the remote control so we will know how we can help you best. To proceed, please connect with our Support team through https://gopro.com/help/ContactUs . You can reach them by chat or callback request. 

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Sightseer
Posts: 2

Re: entra agua en el smart remote

Hello, no one has contacted me, neither through the chat or through a phone call. regards

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GoPro
Posts: 15,534

Re: entra agua en el smart remote

Hello, @rockydawn56702. We used the email address in your Hub profile but we are unable to pull up any record of a callback request from you. 

 

Would you have the case number? This is given on the contact page right after you submit your request to a callback.  We can use the case number to follow up with Support. Thanks!