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Sightseer
Posts: 3

drone battery not charging

[ New ]

My Karma drone battery will not charge or indicaor light turn on.  I have an extra battery and it seems to work fine. This battery has only been used about three times.  Is there a reset button fot the battery or a way to check if it is still good?  Also, the camera randomly disconnects and the things keeps landing on its own.  I have almost crashed it twice because of this.  Is there a fix for this too?

Thanks.


Accepted Solutions
Explorer
Posts: 13,032

Re: drone battery not charging

[ New ]
You need to contact GoPro and request a Karma Specialist. Have them open a case and get the case number. Make sure to give the Support Team Rep the serial number from your controller (located on the door/flap where you charge it). Upload your flight logs from the controller (after you open the case). Do Not Fly your drone until you have heard from the rep (they will email you) and get an OK to fly.

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All Replies
Explorer
Posts: 13,032

Re: drone battery not charging

[ New ]
You need to contact GoPro and request a Karma Specialist. Have them open a case and get the case number. Make sure to give the Support Team Rep the serial number from your controller (located on the door/flap where you charge it). Upload your flight logs from the controller (after you open the case). Do Not Fly your drone until you have heard from the rep (they will email you) and get an OK to fly.
Anonymous
Posts: 0

Re: drone battery not charging

[ New ]
I bought my karma, charged the battery up and then set everything up. I've been practicing the controls for a couple of days and went to go out and shoot. But the drone turns on then flashes red and powers off, I'm guessing dead battery. So I plug it in and the lights don't come up on the battery, in stead it flashes on one dot four times and goes blank. I'm going to call them and find some solutions.
Tourist
Posts: 8

Re: drone battery not charging

[ New ]
I bought mine on friday... charged it over night, next day flew it around un it auto landed because of low battery (3mins were left on it) then from that moment on, can’t get it to charge...
GoPro
Posts: 6,097

Re: drone battery not charging

[ New ]

 

Hi @markyyy40,

 

It would be best to contact GoPro Customer Support.
They can assist you. 


Contact them via phone or Chat: https://gopro.com/help/ContactUs
 

Best Regards,

-Jay 

Tourist
Posts: 8

Re: drone battery not charging

[ New ]

Thanks, I ended up bringing it back to Best Buy and got a new one :)

 

So far so good!

 

 

GoPro
Posts: 6,097

Re: drone battery not charging

[ New ]

 

Thanks for letting us know @markyyy40,

Feel free to get back to us if you need help.

 

Regards,

-Jay