Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
%3CLINGO-SUB%20id%3D%22lingo-sub-54491%22%20slang%3D%22en-US%22%3Edefective%20product%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-54491%22%20slang%3D%22en-US%22%3E%3CP%3E%3CIMG%20title%3D%22IMG_8599.JPG%22%20alt%3D%22IMG_8599.JPG%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F2560i072CCCADEA498DA9%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20%2F%3E%3C%2FP%3E%3CP%3EI'm%20Korean%20customer.%3C%2FP%3E%3CP%3E2%20months%20ago%2C%20I%20bought%20go%20pro%203way%20grip%20in%20korea%20e-bay.%3C%2FP%3E%3CP%3Ebecause%20of%20personal%20reason%2C%20I%20opened%20it%20yesterday.%3C%2FP%3E%3CP%3EBut%20I%20found%20something%20was%20wrong.%3C%2FP%3E%3CP%3EI%20could%20not%20tighten%20a%20screw.%20I%26nbsp%3Blooked%20into%26nbsp%3Bit%20in%20detail.%3C%2FP%3E%3CP%3EThere%20is%26nbsp%3Bno%20screw%20thread%20in%20the%20nut...just%20hole.....Flat%20surface....%3C%2FP%3E%3CP%3EI%20requested%20support%20to%20Korean%20go%20pro%20agency%20(Cephas).....The%20answer%20was%26nbsp%3Bno%20any%20support.%3C%2FP%3E%3CP%3EWhat%20can%20I%20do%3F%20How%20to%20change%20this%20defective%20product%3F%20Pz%20let%20me%20know%20the%20way!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-54493%22%20slang%3D%22en-US%22%3ERe%3A%20defective%20product%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-54493%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F31671%22%3E%40junghol4263%3C%2Fa%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EFor%20this%20issue%20you%20will%20need%20to%20contact%20the%20seller%20from%20eBay%20to%20get%20this%20resolved.%20If%20you%20are%20still%20having%20issues%20with%20the%20seller%20then%20you%20will%20need%20to%20get%20in%20touch%20with%20eBay%20Support%20directly.%20Items%20that%20are%20purchased%20from%20third%20party%20sellers%20would%20not%20be%20covered%20under%20warranty%20from%20GoPro.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

defective product

IMG_8599.JPG

I'm Korean customer.

2 months ago, I bought go pro 3way grip in korea e-bay.

because of personal reason, I opened it yesterday.

But I found something was wrong.

I could not tighten a screw. I looked into it in detail.

There is no screw thread in the nut...just hole.....Flat surface....

I requested support to Korean go pro agency (Cephas).....The answer was no any support.

What can I do? How to change this defective product? Pz let me know the way!

 

 


Accepted Solutions
GoPro
Posts: 3,924

Re: defective product

Hi @junghol4263,

 

For this issue you will need to contact the seller from eBay to get this resolved. If you are still having issues with the seller then you will need to get in touch with eBay Support directly. Items that are purchased from third party sellers would not be covered under warranty from GoPro.

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: defective product

Hi @junghol4263,

 

For this issue you will need to contact the seller from eBay to get this resolved. If you are still having issues with the seller then you will need to get in touch with eBay Support directly. Items that are purchased from third party sellers would not be covered under warranty from GoPro.

 

Best,

Ryan