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Sightseer
Posts: 2

damaged file followed the screenshot.pls reply.Screen Shot 2018-09-06 at 6.13.23 PM

 
Screen Shot 2018-09-06 at 6.13.23 PM.png
GoPro
Posts: 9,299

Re: damaged file followed the screenshot.pls reply.Screen Shot 2018-09-06 at 6.13.23 PM

Hello @radhar4475

 

Do you have details on the damaged file such as mode used, resolution set when it was recorded, duration? What do you get when you attempt to open or view the file? Have you tried accessing it through other media players? Is this the only file damaged? 

Hope to hear back from you. 

 

Thanks, 
Marius

Sightseer
Posts: 2

Re: damaged file followed the screenshot.pls reply.Screen Shot 2018-09-06 at 6.13.23 PM

Hi,

 

Thanks for ur reply.we are unable to open that kind of file.but recorded was copmleted full. format is mp4 with small size like kbps.

 

GoPro
Posts: 9,299

Re: damaged file followed the screenshot.pls reply.Screen Shot 2018-09-06 at 6.13.23 PM

Is it the same thing that happens when you do it manually - that is, use and SD card adapter instead of connecting the camera directly to your computer? Thanks, @radhar4475!