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Sightseer
Posts: 1
Accepted Solution

crack in housing on screw point

I bought a Hero 4 wrist strap long ago. I have used it two times. Today I noticed there is a crack in the housing where the screw is tightened in too. I was told that GoPro will replace any housing that is cracked at the screw point for the lens. 

 

Is this correct?

 

I am from South Africa.


Accepted Solutions
GoPro
Posts: 3,924

Re: crack in housing on screw point

Hi @drriddle,

 

Each situation is handled on a case by case basis, as broken parts due to wear and tear or user error are not covered under warranty. You will need to reach out to our support team directly and they can see what they can do. Hope that helps! https://gopro.com/help/PKBContactus

 

Best,

Ryan

 

 

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: crack in housing on screw point

Hi @drriddle,

 

Each situation is handled on a case by case basis, as broken parts due to wear and tear or user error are not covered under warranty. You will need to reach out to our support team directly and they can see what they can do. Hope that helps! https://gopro.com/help/PKBContactus

 

Best,

Ryan